Currently, in the creation and editing of Live Chat, we have three sign-up options, they are:
To access them when creating Live Chat: Live Chat Tab > Create New Chat Room > Sign Up
In the editor mode: Edit Chat > Sign Up
The user must do the mandatory signup to send messages in Chat.
Not Required (available on paid plans only):
If you only select the option "Not Required" without checking the option "Suggest," the signup won't be mandatory. Just a message "Don't forget to add your avatar! Click here" will appear.
If you check "Suggest", the signup options will be displayed with the skip option.
Single Sign-on (available for Enterprise plan only):
If you want to connect to your own signup system, we recommend using the Single Sign-on option. Click here to access the article with more technical details.
If you want to know more details about the Enterprise plan, access our support via chat on the dashboard or click on the Enterprise option on the billing page inside the dashboard.