To enable direct messages, go to creating and editing the chat and enable Direct messages, following the steps below:
Enable "Send Direct Messages" when you create a new chatroom.
You can also easily turn on/off the direct message toggle on the existing chatroom by going to the Private tab in the dashboard.
Once the toggle is on, you can send direct messages to the users by going to the Private tab > Click "Direct" > and selecting the user you would like to send a direct message to.
4. Please notify your audiences to log in to the chat if they wish to use the Direct conversation feature. Direct conversation is not available under the "Sign-up Not Required" settings.
Direct conversation is currently available under any of Arena's paying plans. If you have any questions regarding the feature, please don't hesitate to contact the support team.