# Arena Help Center

> Help center for Arena

## Getting Started

- [Getting to know Arena](http://help.arena.im/en/articles/6399187-getting-to-know-arena.md)
- [How to invite and manage people](http://help.arena.im/en/articles/3578767-how-to-invite-and-manage-people.md): In this article, we will explain how to invite your teammates and manage the users of the account at Arena
- [Managing your sites and organizations](http://help.arena.im/en/articles/3564566-managing-your-sites-and-organizations.md): Adding multiple sites and organizations on your Arena
- [How to create a Live Chat](http://help.arena.im/en/articles/3514576-how-to-create-a-live-chat.md): In this article, you will learn how to create a live chat
- [How to create a liveblog](http://help.arena.im/en/articles/3506892-how-to-create-a-liveblog.md): Liveblog: step-by-step
- [Adding Arena to your site](http://help.arena.im/en/articles/2065909-adding-arena-to-your-site.md): Installation instructions for setting up Arena on any CMS or platform.

## Commerce AI

- [How is Arena avoiding harmful hallucinations or biases?](http://help.arena.im/en/articles/8854108-how-is-arena-avoiding-harmful-hallucinations-or-biases.md)
- [What language models are available for use?](http://help.arena.im/en/articles/8854474-what-language-models-are-available-for-use.md)
- [What, if any, data do you store?](http://help.arena.im/en/articles/8854476-what-if-any-data-do-you-store.md)
- [What, if any, customizations do you offer?](http://help.arena.im/en/articles/8854479-what-if-any-customizations-do-you-offer.md)
- [What are Product Cards?](http://help.arena.im/en/articles/8854487-what-are-product-cards.md)
- [What are Smart Suggestions?](http://help.arena.im/en/articles/8854491-what-are-smart-suggestions.md)
- [What analytics do you offer?](http://help.arena.im/en/articles/8854533-what-analytics-do-you-offer.md)
- [What integrations do you offer?](http://help.arena.im/en/articles/8854570-what-integrations-do-you-offer.md)
- [Can I "use" Commerce AI for a different purpose?](http://help.arena.im/en/articles/8854572-can-i-use-commerce-ai-for-a-different-purpose.md)
- [What languages do you support?](http://help.arena.im/en/articles/8854586-what-languages-do-you-support.md)
- [Commerce AI - Usage](http://help.arena.im/en/articles/8854141-commerce-ai-usage.md)
- [Commerce AI - Billing](http://help.arena.im/en/articles/8843932-commerce-ai-billing.md)
- [Commerce AI - Policy](http://help.arena.im/en/articles/8843996-commerce-ai-policy.md)
- [Commerce AI - Security](http://help.arena.im/en/articles/8854137-commerce-ai-security.md)

## Live Chat

- [How to create Conversion Cards in Live Chat and boost your sales](http://help.arena.im/en/articles/6560882-how-to-create-conversion-cards-in-live-chat-and-boost-your-sales.md): Step by step to create a Conversion Card within Live chat
- [How to enable Q&A on Live Chat](http://help.arena.im/en/articles/4603372-how-to-enable-q-a-on-live-chat.md): Get to know the Q&A functionality and learn how to use it.
- [SSO \(Single Sign On\) with Arena.im](http://help.arena.im/en/articles/4121000-sso-single-sign-on-with-arena-im.md): Integrate your own authentication system with Arena to provide a seamless experience to your audience.
- [How to use Direct Messages on Live Chat](http://help.arena.im/en/articles/4521308-how-to-use-direct-messages-on-live-chat.md): Arena now allows your audiences to communicate directly to each other
- [Live Chat Moderation](http://help.arena.im/en/articles/3584675-live-chat-moderation.md): Chatroom, Ban, Delete, and Report User
- [How to create and manage Channels in Live Chat](http://help.arena.im/en/articles/4616009-how-to-create-and-manage-channels-in-live-chat.md): In this article, we explain how to create Channels within Live Chat
- [Live Chat Monetization - Donation, Tip Jar and Gift](http://help.arena.im/en/articles/5047565-live-chat-monetization-donation-tip-jar-and-gift.md): Learn about the monetization feature in the Live chat
- [Live Chat Sign-Up Options](http://help.arena.im/en/articles/4615912-live-chat-sign-up-options.md): Discover the chat sign-up options and how to activate them
- [How to clear or archive live chat conversation](http://help.arena.im/en/articles/4249488-how-to-clear-or-archive-live-chat-conversation.md): Besides clearing or archiving your live chat conversation, you will also be able to download the conversation file
- [How to integrate Arena Live Chat on Google Sites](http://help.arena.im/en/articles/5545352-how-to-integrate-arena-live-chat-on-google-sites.md): In this article we will explain the step by step to integrate the Live Chat on Google Sites
- [How to integrate Arena Live Chat on Shopify](http://help.arena.im/en/articles/5545313-how-to-integrate-arena-live-chat-on-shopify.md): In this article we will explain the step by step to integrate the Live Chat on Shopify
- [How to use Live Chat by Google Tag Manager](http://help.arena.im/en/articles/5918492-how-to-use-live-chat-by-google-tag-manager.md): Step by step to use Live Chat with the help of Google Tag Manager
- [How to use Live Chat in the main CMS on the internet](http://help.arena.im/en/articles/5468427-how-to-use-live-chat-in-the-main-cms-on-the-internet.md)
- [How to integrate Arena Live Chat on Wix](http://help.arena.im/en/articles/5545247-how-to-integrate-arena-live-chat-on-wix.md): In this article, we will explain the step by step to integrate the Live Chat on Wix
- [How to configure my Paypal account in Arena?](http://help.arena.im/en/articles/5046986-how-to-configure-my-paypal-account-in-arena.md): Step by step on how to connect your PayPal account and start monetizing on Live chat
- [Live Chat User Profile](http://help.arena.im/en/articles/4868542-live-chat-user-profile.md): Learn how to access and complete your Live Chat profile information
- [Using PayPal for Donation](http://help.arena.im/en/articles/5058087-using-paypal-for-donation.md): Let's show what the experience is like for those who chose to integrate with Paypal
- [More about the Live Chat formats and how to change the size of them](http://help.arena.im/en/articles/4766446-more-about-the-live-chat-formats-and-how-to-change-the-size-of-them.md): In this article, you will learn more about each Live Chat format, its best uses, and how to change the size of each one of them.
- [Some setup that might prevent users from accessing the Live Chat](http://help.arena.im/en/articles/4701776-some-setup-that-might-prevent-users-from-accessing-the-live-chat.md): Understand some settings that might prevent users from accessing your Live Chat
- [How to use Profanity filter on the Live Chat](http://help.arena.im/en/articles/4720614-how-to-use-profanity-filter-on-the-live-chat.md): Understand how the Profanity filter works and learn the possibilities to use it
- [How to turn on a Volunteer Moderator Request on a live chat](http://help.arena.im/en/articles/4092833-how-to-turn-on-a-volunteer-moderator-request-on-a-live-chat.md): This article explain on how to let any users to be a moderator in your live chat
- [Concurrent users in Live Chat](http://help.arena.im/en/articles/4832787-concurrent-users-in-live-chat.md): Understand how it works, if there are any limits and what are the rules
- [Dashboard account and public view](http://help.arena.im/en/articles/4615954-dashboard-account-and-public-view.md): Learn more about the difference between the two accounts
- [How to translate JSON file of archived chat messages](http://help.arena.im/en/articles/4228598-how-to-translate-json-file-of-archived-chat-messages.md): A guide to extract necessary information from your downloaded chat file
- [A quick guide on how to change the style of Live Chat via CSS](http://help.arena.im/en/articles/4785989-a-quick-guide-on-how-to-change-the-style-of-live-chat-via-css.md): List of all CSS classes to make the chat with the desired style
- [How to use Live Chat Arena on Webflow](http://help.arena.im/en/articles/5918531-how-to-use-live-chat-arena-on-webflow.md)
- [How to Integrate Arena Live Chat with Vimeo OTT](http://help.arena.im/en/articles/6233826-how-to-integrate-arena-live-chat-with-vimeo-ott.md): Live Chat on Vimeo OTT done easily by integrating your account with Arena.

## Liveblog

- [How to create NBA events with Arena](http://help.arena.im/en/articles/6681196-how-to-create-nba-events-with-arena.md): Step by step on how to create an automated NBA live blog
- [How to use Profanity filter on the Liveblog](http://help.arena.im/en/articles/4826140-how-to-use-profanity-filter-on-the-liveblog.md): Understand how the Profanity filter works and learn the possibilities to use it
- [How to create a Live Blog on WordPress](http://help.arena.im/en/articles/4520754-how-to-create-a-live-blog-on-wordpress.md): Learn how to live blog on WordPress in 7 easy steps
- [How to connect your website or others' RSS into your Live Blog or Live chat](http://help.arena.im/en/articles/4059464-how-to-connect-your-website-or-others-rss-into-your-live-blog-or-live-chat.md): Find out how to connect your website or others' publishers articles into your liveblog!
- [How to set up Social Stream](http://help.arena.im/en/articles/3509582-how-to-set-up-social-stream.md): Enrich your liveblog by adding social media contents in instants
- [Live Blog Monetization](http://help.arena.im/en/articles/2046498-live-blog-monetization.md): Step by step to connect to our ad integrations on Live Blog
- [How to add conversion cards](http://help.arena.im/en/articles/3526118-how-to-add-conversion-cards.md): In this article we are going to explain how to add conversion cards in your live blog
- [How to post to your event \(Non-Sports\)](http://help.arena.im/en/articles/3564328-how-to-post-to-your-event-non-sports.md): Live event: create action, person, cross-posting, social-post url, preview, and schedule post
- [How to set Social Stream Hashtags](http://help.arena.im/en/articles/3558967-how-to-set-social-stream-hashtags.md): Hashtags is crucial to gather the right assets for your post
- [How to create a Tournament manually](http://help.arena.im/en/articles/3510058-how-to-create-a-tournament-manually.md): When the tournament that you are covering are not available on Arena, it is possible for you to add them manually into the platform.
- [How to post to your Sports event](http://help.arena.im/en/articles/3553747-how-to-post-to-your-sports-event.md): Live event: create action, person, cross-posting, social-post url, preview, and schedule post
- [How to save drafts and schedule posts](http://help.arena.im/en/articles/3559066-how-to-save-drafts-and-schedule-posts.md)
- [How to see your post and event preview](http://help.arena.im/en/articles/3559221-how-to-see-your-post-and-event-preview.md): Previewing your post before publishing helps to avoid any mistakes before it's too late
- [Soccer Auto Play-by-Play supported locales](http://help.arena.im/en/articles/3651522-soccer-auto-play-by-play-supported-locales.md): The list of supported locales for Soccer liveblog coverage
- [How to use Instant Articles](http://help.arena.im/en/articles/1948578-how-to-use-instant-articles.md): Discover how to enable our Liveblog widget to work with Facebook Instant Articles
- [Understanding the Liveblog statuses](http://help.arena.im/en/articles/2104682-understanding-the-liveblog-statuses.md): Learn when to use which status and how the experience changes for each of them.
- [Posting on social networks using Arena](http://help.arena.im/en/articles/3616685-posting-on-social-networks-using-arena.md): Know about the cross-post feature, how to use it and all the features
- [How to import player by CSV file](http://help.arena.im/en/articles/3377375-how-to-import-player-by-csv-file.md): In this article we will explain the walkthrough of how to import players into your teams using CSV files
- [How to use webhooks to get new arena posts](http://help.arena.im/en/articles/5652910-how-to-use-webhooks-to-get-new-arena-posts.md): A step-by-step guide to use Webhooks in your events
- [Monetization - How to connect](http://help.arena.im/en/articles/8107973-monetization-how-to-connect.md): Step by step to connect to Google Ad Manager and Adsense

## Engagement

- [How to create sports widgets](http://help.arena.im/en/articles/3514686-how-to-create-sports-widgets.md): This article is to explain how to create a sports widget and how to add it to your website

## Content Wall

- [How to create a content wall](http://help.arena.im/en/articles/3514105-how-to-create-a-content-wall.md): In this article, we are going to explain how to create a content wall for your event

## Content Manager

- [Content Manager Integrations](http://help.arena.im/en/articles/4778739-content-manager-integrations.md): Learn about content manager integrations and how to connect it to Arena
- [How to upload and manage Content Manager](http://help.arena.im/en/articles/3514821-how-to-upload-and-manage-content-manager.md): In this article, we will explain on how to upload and manage contents in Content Manager
- [How to publish directly from Content Manager?](http://help.arena.im/en/articles/3558914-how-to-publish-directly-from-content-manager.md): Publish assets directly through Content Manager
- [What is Smart Tags?](http://help.arena.im/en/articles/3558893-what-is-smart-tags.md)

## Personas

- [A quick guide on how to create Audiences on Personas](http://help.arena.im/en/articles/4703960-a-quick-guide-on-how-to-create-audiences-on-personas.md): Step by step on how to create audience segmentation for your audience, using filters according to your need
- [Personas - Overview](http://help.arena.im/en/articles/3333673-personas-overview.md): Personas enables organizations to collect and unify customer data. Identity Resolution & Profiles and Audience segmentation.
- [What events are captured by the widgets](http://help.arena.im/en/articles/3333694-what-events-are-captured-by-the-widgets.md): All Arena widgets capture behavioral data that can be used to segment your audience. This article explains what events are tracked.
- [Capturing custom events](http://help.arena.im/en/articles/3333729-capturing-custom-events.md): When all events captured by your widgets are not enough, you can use our Javascript SDK to send custom events to Personas.
- [User classification and scoring](http://help.arena.im/en/articles/3336137-user-classification-and-scoring.md): Your audience is pre-organized in four segments: visitor, lead, user and buyer.
- [Interest profiles and enrichment](http://help.arena.im/en/articles/3336174-interest-profiles-and-enrichment.md): Arena Personas captures user's interest profiles and matches them against a clear taxonomy for further segmentation and targeting.
- [Personas Integrations](http://help.arena.im/en/articles/3336245-personas-integrations.md): Learn what tools integrate with Arena Personas

## Frequently Asked Question

- [Documentation for Developers](http://help.arena.im/en/articles/5211494-documentation-for-developers.md): In this article, you will find a list of useful links so the developers have easier access to the information
- [How to change my subscription](http://help.arena.im/en/articles/4375124-how-to-change-my-subscription.md)
- [How Arena improves SEO](http://help.arena.im/en/articles/3971816-how-arena-improves-seo.md): Learn how Arena improves your SEO ranking and how you can optimize it even further.
- [I can't access the dashboard](http://help.arena.im/en/articles/1995158-i-can-t-access-the-dashboard.md): Common problems and solutions when you can't access our Dashboard.
- [Why is my widget not showing on my site?](http://help.arena.im/en/articles/2756825-why-is-my-widget-not-showing-on-my-site.md): We recommend following these steps to make sure your widgets work correctly on your website
- [How can I embed my widgets on multiple sites?](http://help.arena.im/en/articles/2761871-how-can-i-embed-my-widgets-on-multiple-sites.md): This article is intended for accounts that have more than one site that use the same widget
- [What happens when my plan limit is exceeded?](http://help.arena.im/en/articles/2817305-what-happens-when-my-plan-limit-is-exceeded.md): What happens in each plan if it reaches the pageview limit
- [What happens when the Free plan limit is exceeded?](http://help.arena.im/en/articles/2934574-what-happens-when-the-free-plan-limit-is-exceeded.md): Sites in the Free plan with pageviews near or at the end of the threshold.
- [What happens when the Professional plan limit is exceeded?](http://help.arena.im/en/articles/2934808-what-happens-when-the-professional-plan-limit-is-exceeded.md): Sites on the Professional plan with pageviews near or at the end of the limit.
- [What happens when the business plan limit is exceeded?](http://help.arena.im/en/articles/2934838-what-happens-when-the-business-plan-limit-is-exceeded.md): Sites under the Business Plan close to reach the pageviews quota
- [Where can I see my billing history?](http://help.arena.im/en/articles/3553738-where-can-i-see-my-billing-history.md)
- [What are the differences between each Role?](http://help.arena.im/en/articles/3562055-what-are-the-differences-between-each-role.md): Which role should I assign for my team?

## General Settings

- [How to use AMP code on your website](http://help.arena.im/en/articles/5462031-how-to-use-amp-code-on-your-website.md): Learn how to use AMP on your website for a better user experience on slow connections
- [JSON file format for your Stream](http://help.arena.im/en/articles/5461957-json-file-format-for-your-stream.md): Learn how to create a JSON file to bring information into the Stream
- [Billing Policy](http://help.arena.im/en/articles/3584353-billing-policy.md): Find the answer to your questions related to billing
- [How to use the Arena plugin in WordPress \[Classic editor\]](http://help.arena.im/en/articles/2932081-how-to-use-the-arena-plugin-in-wordpress-classic-editor.md): Step by step how to use the best plugin for creating Wordpress events
- [How to use Arena widgets with Google Tag Manager](http://help.arena.im/en/articles/5057654-how-to-use-arena-widgets-with-google-tag-manager.md): Step by step to add Arena widgets to your website using Google Tag Manager \(GTM\)
- [How to use the Arena plugin in WordPress](http://help.arena.im/en/articles/3492007-how-to-use-the-arena-plugin-in-wordpress.md): Step by step to explain how to use the Arena.im plugin in WordPress
- [How to update your account information](http://help.arena.im/en/articles/3581535-how-to-update-your-account-information.md): Manage your profile, account information, and social media accounts. Plus, how to change your password
- [What is Sports Calendar?](http://help.arena.im/en/articles/3562013-what-is-sports-calendar.md): Arena provides a calendar where you could easily access any upcoming major sports events
- [How to connect your Instagram account to Arena.im](http://help.arena.im/en/articles/3419045-how-to-connect-your-instagram-account-to-arena-im.md): In this article we will explain how to connect your Instagram Business Account to use it as a Stream source
- [Integrating Arena on Mobile Apps](http://help.arena.im/en/articles/3075801-integrating-arena-on-mobile-apps.md): Learn how to add Arena to your mobile app

## Integration

- [Airship Destination](http://help.arena.im/en/articles/3767882-airship-destination.md): Airship Personas integration
- [Salesforce DMP \(Krux\) Destination](http://help.arena.im/en/articles/3797512-salesforce-dmp-krux-destination.md): How to configure Salesforce DMP destination
- [Salesforce Marketing Cloud Destination](http://help.arena.im/en/articles/3797566-salesforce-marketing-cloud-destination.md): How to configure Salesforce Marketing Cloud destination

## Products

- [How to create Polls on Live Chat](http://help.arena.im/en/articles/4603569-how-to-create-polls-on-live-chat.md): Learn how to create Polls on the Arena Live Chat easily and quickly.