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Commerce AI - Usage
Gabriel Carvalho avatar
Written by Gabriel Carvalho
Updated over a week ago

How do you "train" the language model?

The "training" process involves collecting the data that you provide (including URLs, spreadsheets, documents, etc) and building a database representation from that data. Think of it as when you're navigatng on the road, you look out for major landmarks as important markers.

Similarly, our database representation is not "exactly" your data, but important markers that allow us to answer questions effectively. This data representation, along with metadata that you provide and we collect, is stored inthird party databases who we contract with. This process is similar to any other AI or software tool you have used in the past!

How do I install Commerce AI?

Installing the Commerce AI is simple! There are three steps:

  1. Provide content (such as website URLs) to train the AI with your voice

  2. Configure settings and customize widget user experience

  3. Go to the “Code Installed” tab on your Arena dashboard and copy the Embed code

  4. Go to your website of choice and simply insert that code in the body of your HTML

If you need assistance with any of these steps, please feel free to set up some time with a member of our team here.

What are Related Links?

Related Links help your visitors stay on your website longer by offering links to the products or pages they should visit in order to satisfy their own requests. Related Links are enabled by default for every Commerce AI conversation, but we will soon introduce optionality to enable or disable the feature.

If your use case requires any customization with the feature, schedule some time with a member of our team to chat or leave us a message and we will work with you to make it happen.

How does Commerce AI work with Shopify?

With the Commerce AI + Shopify integration, you can bring your storefront to Arena and we will autotrain and embed a Commerce AI on your store. To do so, follow these three simple steps:

If you are coming from Shopify:

  1. Search for “Arena Commerce AI” app in the Shopify marketplace

  2. Click on install (don’t worry, you can start for free!)

  3. Accept permissions and click install

  4. Choose a plan and sign up for Arena

  5. You’re set!

If you are coming from Arena:

  1. Sign up or Login to Arena dashboard

  2. On the left panel, click on “Commerce AI”

  3. While setting up a new Commerce AI widget, choose the integrate with Shopify option

  4. Authenticate with Shopify account

  5. You’re set!

Once you follow these steps, the Commerce AI widget should appear on your Shopify store.
To manage your plan, personalize the widget, and more, sign up or login at

If you have any questions about these steps, or want to learn more, feel free to visit or schedule a time with a member of our team.

Do I need to resync training content every time?

If you integrate with Shopify, you do not need to resync your content every time! However, if you input URLs manually, you need to resync your training data from time to time. If you need additional automations around this use case, please reach out and see how we can help.

What happens if I reach my page view limit?

Don’t worry! There’s a few different ways in which we handle page view limits:

  1. We will send you a reminder when you have utilized 90% of your maximum monthly page view quota. At this moment you may choose to upgrade your plan or take no action

  2. When your quota is finished, we will reach out with another email to upgrade your plane. You will have 7 days to take requisite action. Your Commerce AI will continue to function on your current plan for the duration of those 7 days.

  3. If those 7 days are exhausted and no action is taken, we will deactivate the widget for the duration of that month. You do not need to take any action. Next month, the widget will be available on your website with your plan’s monthly quota.

If you have any questions or concerns, please feel free to reach out to a member of the team and see how we can assist you. team

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