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Commerce AI - Policy
Gabriel Carvalho avatar
Written by Gabriel Carvalho
Updated over a week ago

What is an AI Response?

Every time the Customer or User takes an AI action (including creating new content on Live Blog, sending messages to Concierge, etc.) and receives a response from Arena AI, that counts as an AI response.

What constitutes Customer Data and User Data?

“Customer Data” refers to all data stored by or on behalf of Customer or at Customer’s direction in the Services. This may include data generated by Arena depending on the use of our Services, such as analytics, website traffic, etc.
“User Data” refers to all data that is generated by or for the end-user of the Arena’s Services during the use of Arena’s Services by the Customer.
For a more detailed overview, please refer to our Privacy Policy.

What Constitutes an Input and an Output?

You or the user may provide input to be processed by Arena AI (“Input”), and receive output generated and returned by Arena AI based on the Input (“Output”). Our policies around Input and Output are governed by the policies outlined in this document and the broader Arena data policies.

Additionally, you must ensure that Input and use of Arena AI and Output will not (i) violate any applicable law; (ii) violate these Arena AI Terms, the Agreement or our content and use policies; or (iii) infringe, violate, or misappropriate any of our rights or the rights of any third party. You acknowledge that due to the nature of machine learning and the technology powering Arena AI features, Output may not be unique and Arena AI may generate the same or similar output to a third party.

How is Input Data and Output Data handled by Arena?

Our use of use and customer data follows our privacy policies. We are also GDPR Compliant.
Arena will not use Customer data to train our AI models unless you opt in to a request to share your data. Any information used to power Arena’s AI offerings will be shared with our partners for the sole purpose of providing you with the Arena AI features. Please see a full list of our partners here. In addition to those listed partners, Arena AI uses “OpenAI” as the preferred Language Model provider for its Arena AI offerings.
Arena does not permit others to use your Customer Data to train the machine learning models used for Arena AI. Your use of the Arena AI does not grant Arena any right or license to your Customer Data to train our machine learning models.

What consitutes a request to share data with Arena?

Artificial intelligence and machine learning models can improve over time to better address specific use cases. We may use data we collect from your use of Arena AI to improve our models when you or the user (i) voluntarily provide Feedback to us such as by labeling Output with a thumbs up or thumbs down; or (ii) give us your permission.

If and when we choose to use the data, we will maintain fair and responsible use of data in accordance with our data policies.

Are there Fair Usage Restrictions?

Your use of Arena AI is subject to fair usage restrictions. You acknowledge and agree that if you exceed the usage permitted by your Subscription and Subscription Plan: (i) you may be required to upgrade your Subscription Plan or purchase additional usage to continue accessing and using Arena AI; and (ii) Arena may disable or degrade performance of such Arena AI features.

Do you have a bug bounty program?

We currently don’t have a formal bug bounty program, however, we do request that you share any vulnerabilities or bugs with us by reaching out to ____. We appreciate your support as we continue to enhance the product, and are happy to offer perks/remuneration on a case-by-case basis.

Additionally, Commerce AI is subject to Fair Use terms. Any inappropriate usage, or exploitation of bugs for personal or monetary gain grants us the right to terminate your subscription and/or pursue other measures. We hope that any bugs/vulnerabilities will be reported with the right intentions, and we will work with you to resolve them!

Are there any terms of the subscription agreement?

The subscription plan is subject to fair use policies. You may review other policies like our Data and Privacy policy that may inform your decision to purchase Commerce AI. Please feel free to reach for any assistance. Team

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