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In this case it might be a browser cache problem. Please try the steps described below:

Try closing your browser and opening it again.

Perform a "hard refresh" . <a href="https://www.getfilecloud.com/blog/2015/03/tech-tip-how-to-do-hard-refresh-in-browsers/#.WxqP01MvxGN" target="_blank" rel="nofollow noopener noreferrer">Click here for instructions.</a>

Try clearing your browser cache and cookies. <a href="https://support.google.com/accounts/answer/32050?co=GENIE.Platform=Desktop&amp;hl=en" target="_blank" rel="nofollow noopener noreferrer">Chrome instructions.</a> <a href="https://support.mozilla.org/en-US/kb/how-clear-firefox-cache" target="_blank" rel="nofollow noopener noreferrer">Firefox instructions.</a> <a href="https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac" target="_blank" rel="nofollow noopener noreferrer">Safari instructions.</a>

- Try closing your browser and opening it again.
- Perform a "hard refresh" . <a href="https://www.getfilecloud.com/blog/2015/03/tech-tip-how-to-do-hard-refresh-in-browsers/#.WxqP01MvxGN" target="_blank" rel="nofollow noopener noreferrer">Click here for instructions.</a>
- Try clearing your browser cache and cookies. <a href="https://support.google.com/accounts/answer/32050?co=GENIE.Platform=Desktop&amp;hl=en" target="_blank" rel="nofollow noopener noreferrer">Chrome instructions.</a> <a href="https://support.mozilla.org/en-US/kb/how-clear-firefox-cache" target="_blank" rel="nofollow noopener noreferrer">Firefox instructions.</a> <a href="https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac" target="_blank" rel="nofollow noopener noreferrer">Safari instructions.</a>

If none of the solutions work, please contact our support through the live chat. 💁🏻‍♀️

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